Frequently Asked Questions

You must be at least 21 years old to register and play on 90jilli. This is a strict legal requirement under Philippine law and PAGCOR regulations — no exceptions. Before your first withdrawal, you will be required to complete KYC (Know Your Customer) verification by submitting a valid Philippine government-issued ID that confirms your date of birth. Accounts found to belong to persons under 21 will be immediately suspended.

Absolutely. 90jilli is available to Filipino players across the entire country — whether you're in Cebu, Davao, Quezon City, Makati, Iloilo, Cagayan de Oro, or any other city or province. As long as you have a stable internet connection and a valid Philippine mobile number, you can register and play. 90jilli's platform is fully mobile-optimized, so it works great on any Android or iOS device.

No download is required. 90jilli runs entirely in your mobile or desktop browser — just visit 90jilli.net and log in. The platform is built with a mobile-first design, so the experience on your phone is smooth and fast without needing to install anything. If you prefer a dedicated app experience, check the 90jilli website for the latest app availability for your device.

No. Each player is permitted to hold only one active 90jilli account. Creating multiple accounts — whether under the same name or different names — is a violation of 90jilli's Terms and Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password recovery option or contact our support team.

90jilli supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

All transactions are processed in Philippine Peso (₱). Note that credit card deposits for gambling are not accepted in compliance with Philippine regulations.

The minimum deposit on 90jilli is ₱100 for most payment methods, making it accessible for players at all budget levels. GCash and Maya deposits are typically the fastest, usually reflecting in your account within seconds. Bank transfer minimums may vary slightly depending on your bank's own transfer policies.

GCash and Maya deposits are almost instant — your 90jilli balance is usually updated within 30 seconds of a successful transaction. Bank transfers typically take between 5 and 30 minutes during banking hours, though some transfers may take up to one business day. If your deposit hasn't appeared after 30 minutes, contact our 24/7 live chat support with your transaction reference number and we'll sort it out quickly.

90jilli does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay or PESONet transfers. We recommend checking with your payment provider before transferring. GCash and Maya deposits to 90jilli are generally fee-free on the player's end.

Log in to your 90jilli account, go to the Cashier section, and select Withdraw. Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete before requesting your first withdrawal — unverified accounts cannot process cashouts. Once approved, funds are sent directly to your registered payment account.

Most withdrawals are processed within 1–3 business hours after your request is approved. GCash and Maya cashouts are typically the fastest. Bank transfers may take up to one business day depending on your bank's processing schedule. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer. You'll receive a notification once your withdrawal has been processed.

The minimum withdrawal amount on 90jilli is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional verification steps as part of our standard security and compliance procedures. If you have a large balance to withdraw, our support team can guide you through the process.

Common reasons for a delayed withdrawal include:

• KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal request submitted outside processing hours
• Additional security verification required for large amounts
• Incorrect payment details on file

If your withdrawal has been pending for more than 24 hours, please contact our live chat support team with your withdrawal reference number.

KYC (Know Your Customer) verification is required before your first withdrawal. Log in to your account, go to Profile > Verify Identity, and upload a clear photo of a valid Philippine government-issued ID — such as your PhilSys National ID, passport, driver's license, SSS ID, or UMID. Make sure the photo is clear, unobstructed, and shows your full name and date of birth. Verification is typically completed within 24 hours.

On the 90jilli login page, click Forgot Password. Enter your registered mobile number or email address and you'll receive an OTP or reset link. Follow the instructions to set a new password. For security, choose a strong password that you don't use on other sites. If you're still having trouble accessing your account, contact our 24/7 live chat support team.

Yes. 90jilli uses 256-bit SSL encryption on all connections, meaning your personal data and financial transactions are fully encrypted in transit. Player funds are held in segregated accounts separate from operational funds. Our platform undergoes regular security audits, and we follow strict data protection practices in line with the Philippine Data Privacy Act of 2012. We will never sell or share your personal information with third parties without your consent.

90jilli offers a generous welcome bonus for new Filipino players. The exact bonus amount and structure may vary — visit the Promotions section after registering to see the current offer. Welcome bonuses typically include a deposit match and/or free spins on selected slot games. All bonuses come with wagering requirements that must be met before winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. The specific wagering requirements for each promotion are clearly stated in the bonus terms. Always read the terms before claiming a bonus.

Yes. Bonuses on 90jilli are always optional. If you prefer to play without bonus restrictions, you can choose not to claim any bonus offer. You can also contact our support team to have bonus funds removed from your account if you've accidentally claimed one and haven't yet started wagering. Once wagering has begun, bonuses generally cannot be removed — check the specific bonus terms for details.

90jilli offers a wide range of games to suit every type of Filipino player:

• Slots — hundreds of titles from top providers, including jackpot slots
• Live Dealer Casino — baccarat, roulette, blackjack, and more with real dealers
• Bingo — classic and themed bingo rooms
• Sports Betting — PBA, NBA, UFC, boxing, football, and more
• Specialty Games — including Beach Volleyball and 24 Hour Grand Prix

New games are added regularly, so there's always something fresh to try.

Yes. All games on 90jilli use certified Random Number Generator (RNG) technology, which ensures that every spin, card deal, and game outcome is completely random and cannot be predicted or manipulated. Our game providers are regularly audited by independent testing laboratories to verify fairness and RTP (Return to Player) accuracy. Live dealer games are streamed in real time from professional studios, adding an additional layer of transparency.

90jilli provides a full suite of responsible gaming tools available to all players at no cost:

• Deposit Limits — daily, weekly, or monthly caps
• Loss Limits — automatic pause when your loss ceiling is reached
• Session Time Limits — auto-logout after a set duration
• Reality Checks — periodic reminders of your session time and net position
• Cooling-Off Period — 24-hour to 30-day account pause
• Self-Exclusion — minimum 6-month or permanent account closure

All tools are available in your account settings or via 24/7 live chat. For more details, visit our Responsible Gaming page.

To self-exclude, log in to your account and go to Settings > Responsible Gaming > Self-Exclusion, or contact our support team via live chat and request immediate self-exclusion. You can choose a minimum 6-month exclusion or a permanent closure. Once activated, self-exclusion cannot be reversed during the exclusion period. All marketing communications will stop immediately. "Gambling is addictive. Know when to stop."

90jilli's customer support team is available 24 hours a day, 7 days a week. The fastest way to get help is via the live chat widget on the 90jilli website — average response time is under 3 minutes. You can also reach us by email at [email protected] for non-urgent inquiries. Our support team is fluent in both English and Filipino, so feel free to write in whichever language you're most comfortable with.

The 90jilli platform is primarily in English, which is widely used across the Philippines for online services. Our customer support team can assist in both English and Filipino (Tagalog). We understand the needs of Filipino players from Manila to Mindanao, and our team is trained to provide culturally relevant, helpful support at all times.